You can delete your JosMeet account at any time, in the app or without it. Deleting the app from your phone does not delete your account.
In the app
- Open JosMeet and sign in.
- Go to the Profile tab and tap the Settings gear at the top.
- Tap Delete account.
- Read the list of what will be deleted, then confirm it's you with your password [PLACEHOLDER: or the SMS code we send you, if phone sign-in is offered (OQ-4)].
- Tick I understand this can't be undone and tap Delete my account.
You are signed out and your profile disappears from JosMeet straight away. If your account is suspended, you can still delete it from the suspension screen.
Without the app
Email [email protected] with the subject "Delete my account". Send it from the email address on your account, or include the phone number on your account. If we can't match your message to the account, we will ask you to confirm it's yours before deleting anything. We'll reply when the deletion is done, within [PLACEHOLDER: e.g. 30 days].
What gets deleted
- Your account and sign-in details
- Your profile, including your photos and date of birth
- Your Vibe and Not for me choices, and your matches
- Your conversations [PLACEHOLDER: confirm what your match still sees (OQ-14)]
- Your push notification tokens
- Your swipe balance. Unused swipes are lost and are not refunded. [PLACEHOLDER: confirm (OQ-15)]
Data is removed from our live systems within [PLACEHOLDER: e.g. 30 days] and from backups within [PLACEHOLDER: backup period].
What we keep, and for how long
- Purchase records (product, date, store, transaction ID): kept for [PLACEHOLDER: legal accounting period] because accounting and tax law requires it.
- Safety reports you filed or that were filed about you, and the minimum data needed to stop banned users from returning: kept for [PLACEHOLDER: period].
Apple and Google keep their own records of your purchases under their own privacy policies. JosMeet has no subscriptions, so there is nothing to cancel.
More detail is in our Privacy Policy.